If you need to order more than the website allows, please Contact Us first. Some parts may be eligible for a quantity based discount and some parts are in limited supply.
Shipping and Handling
US orders - Most US orders go First Class or Priority Mail. You have the option during checkout to upgrade a First Class order to Priority if you need faster shipping. All First Class and Priority parcels have tracking. Delivery tracking number is available upon request (please email). If a package has not been delivered in three week's time, we can ask the US Post Office to investigate. Our packages are very clearly labeled and almost always get there - still we must state that we are not responsible for packages lost in the mail.
International orders - International packages may or may not be traceable by the US Post Office depending on the destination. We can email you the international customs form CN-22 number and if no information is available from usps.com, there may be information available using the destination country's postal system website, once the package has arrived in that country and has been scanned at point of entry. Customs inspection can sometimes add 3-4 weeks to the delivery process. Again, we are not responsible for packages lost in the mail. The good news is that very, very few of our clearly marked packages get lost in the mail.
Combined shipping - if you ordered and then realized that you need something else, please Contact Us before you place the second order! Otherwise, policy is that double US First Class orders will receive upgrade to Priority mail.
Taxes and Duties
If you are a Michigan resident, you must pay the state sales tax unless you have a current Michigan Sales Tax exemption form on file with us (MI Treasury Form 3372). Do not send a copy of your sales tax license as that is not valid for an exemption. You are responsible to pay any other state or local taxes required. International customers are responsible for any import duties that may be levied.
Please Contact Us and describe any issue you may have after receiving goods from us. Sometimes, it’s a misunderstanding or the problem with the phono or tape recorder might be due to some other cause.
If we have shipped defective merchandise or the wrong merchandise due to an error in the information on this website, we will ship the correct merchandise (or a refund if not available) at our shipping expense. Please return what was sent to you in good condition. If a refund is issued, we will refund the purchase price only (less shipping cost).
If the merchandise needs to be returned for any other reason, Contact Us first. In general, we will agree to ship alternative merchandise after you send back what you bought and you provide funds to cover shipping and handling of the alternative merchandise.
Record Changer Warranty
If a problem develops within the warranty period, Contact Us and describe the issue you are experiencing. If we can ship a part that you can easily install yourself, then that is the best route to go for both parties. If not, you will be responsible for shipping costs to us and we will pay for return trip if our shipping preparation instructions have been followed! We will repair the changer and all parts and labor involved are at our expense.
We will never give out your personal information or email address to anyone, unless you agree. It's that simple! If you are a servicer, we are happy to create a business listing on our service referral list and hope to send you some business.